Update on COVID-19

Dear Pet Parents,

At AMSC, the health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours. We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.

During this time, we will be changing to a “hands-free” practice for appointments and services. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it’s our goal to be able to remain open to serve the needs of our community’s pets.

Appointments

Beginning Friday March 20th, appointments and service will be handled through a “hands-free” practice, which will entail:

  1. We ask that you pre-schedule your appointment and bring your dog on a leash and all cats are in a carrier
  2. Park in our parking lot and remain in your vehicle
  3. Upon your arrival, call us at 480-502-4400 to check-in and provide us your spot # (parking spots are assigned numerical numbers)
  4. After checking in over the phone, a team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care
  5. Our Doctor will then speak with you regarding a plan and further instructions for your pet’s care.

We appreciate your cooperation during this difficult time.

*Please wait in your vehicle during your pet’s examination*

Payment

Once the examination and treatments are complete and you have consulted with our Doctors, you may pay over the phone by credit/debit card. If you are paying by cash, a team member will take the payment at your car. Your furry family member will then be brought back to your car with any medications and go home instructions.

Medication and Food

We ask that you request medication or food refills in advance via phone or email. Call us when you arrive to the hospital, payment will be taken over the phone, and we will bring the food or medication to the door. Our hospital keeps a limited supply of stock so if you are looking for extra – please use our online pharmacy at

Pets and the Coronavirus

It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, OIE, and World Health Organization indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and, as we learn more, we will update you.

The CDC and The American Veterinary Medical Association (AVMA) have comprehensive websites with important up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:

  • CDC Frequently Asked Questions
  • AVMA – COVID-19: FAQs FOR PET OWNERS
  • AVMA – What veterinarians need to know

We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us at 480-502-4400.

Sincerely,
The Staff at Animal Medical & Surgical Center